Refund Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your product, this Refund Policy outlines how refunds, returns, and exchanges are handled on our website https://a2zpackages.com.pk/.

1. Eligibility for Refunds & Returns

• You may request a return or refund within 7–30 days of receiving your order.
• To be eligible, the item must be unused, in original condition, and returned with all original packaging, tags, accessories, and proof of purchase.
• Items that are worn, used, damaged by the customer, missing parts, or not returned in their original packaging may not be eligible for a refund or exchange.

2. Non-Refundable Items

Some products may not be eligible for refunds, including but not limited to:

• Perishable or consumable goods
• Custom or personalized products
• Digital products or downloadable items
• Any product marked as non-returnable on the product detail page
• Products that have been used beyond normal inspection

(If specific items are non-refundable, they will be clearly mentioned on the product page.)

3. How to Request a Refund

To initiate a refund request:

• Contact our customer support team via email or phone within the refund window.
• Provide your order number, contact details, and reason for the return/refund.
• Our team will confirm eligibility and provide instructions for returning your item.

4. Return Process

• Once your return request is approved, you will be guided on how to send the product back to us.
• Products should be securely packed in the original packaging to avoid damage during return transit.
• You may be responsible for return shipping costs unless the item was defective or shipped incorrectly.

5. Refund Processing

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7–15 business days (or as determined by your bank or payment provider).

Depending on your payment method, it may take additional time for the refunded amount to appear in your account.

6. Exchanges and Store Credit

• If you want to exchange a product (subject to availability), contact us within the refund window.
• If the same item is not available, you may choose to receive store credit or a refund instead.

7. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us immediately upon delivery.

We will arrange a return, exchange, or full refund once the issue is verified.

8. Shipping Charges

Shipping charges for refunds or returns may be refundable only if the return is due to our error (such as a defective product or wrong item shipped).

Otherwise, return shipping costs may be deducted from your refund amount.